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Terms & Conditions...

Returns & Exchanges
We guarantee the quality and workmanship of all our products. If any product is found to be defective or damaged in it's manufacture, we ask you to please notify us within 48 hours of receipt and we will offer a replacement, refund or credit (less shipping & handling charges).
Products must be shipped back to us fully insured within 7 days of receipt and must be in the same condition as received by you and in the original packaging together with the invoice in order to be eligible for refund or exchange.
Special or custom orders orders of any kind cannot be exchanged or returned and are non-refundable.
Please note shipping and handling costs are non-refundable and return shipping is at the purchaser’s expense. We are not responsible for any returned packages lost or damaged in transit.
Refunds, replacements and credits will be given at the sole discretion of Diamond Dog.

Prices & Currency
All product prices are in Australian dollars and all charges will be in Australian dollars. For information on current conversion rates, try Travelex at the following address: www.travelex.com.au or the Commonwealth Bank at: www.commbank.com.au/tools/fxcalc.htm
As we have no control over these sites and because currency can fluctuate at any time, we cannot be held responsible for price differences between when the product is ordered and when the charge is processed.

Diamond Dog shipping charges apply to Australian desinations only. For international rates please contact us and we can arrange a suitable method of delivery...

If you have any further queries about our Terms & Conditions please feel free to contact us.